What should I do if I accidentally set off an alarm?

If you accidentally set off an alarm, please call the Emergency Response Center at 1-800-444-2892. You will need your account number or passcode when calling.

How does my alarm system work?

The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system transmits the proper signal to the emergency response center. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

Why is my system not communicating correctly?

An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone company or Karski so please let us know!

I have call waiting on my phone line. Can that affect my service?

No. Honeywell systems are designed to seize your phone line in order to communicate with emergency centers.

If I lose electric power, will my alarm system still work?

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.