What should I do if I accidentally set off an alarm?
If you accidentally set off an alarm, please call the New Castle Emergency Response Center to report and cancel the alarm (724) 656-9300. You will need your account code when calling.
How does my alarm system work?
The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials emergency response and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
Why is my motion sensor providing false detections?
A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by a Karski technician.
Why is my system not communicating correctly?
An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone company or Karski so please let us know!
I have call waiting on my phone line. Can that affect my service?
No. Honeywell systems are designed to seize your phone line in order to communicate with emergency centers.
If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.
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Serving Lawrence, Beaver, Butler, Venango, Allegheny, Trumbull, Mahoning Counties in Eastern Ohio and Western Pennsylvania.